I called the Beehive for a Bikini wax before a caribbean vacation - my plane was leaving that night and to my dismay the salon was performing inventory and not taking service appointments. They are so wonderful that the desk staff said let me see what I can do for you...the next thing I knew the owner was coming in to rescue me and wax me herself - now that is customer service! That is why the Beehive of Carlsbad is my choice! Thank you! Lindsey shannon